Shipping policy

At Chenille-It, we’re committed to ensuring your order arrives promptly and in perfect condition. Please review our shipping policies below for details about processing, delivery, and international shipping options.

Order Processing

  • Orders are typically processed within 1-3 business days.
  • Custom orders or specialty items may take additional time to prepare. Specific processing times will be noted in the product description.
  • You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

  • Domestic Shipping (U.S.):
    • Standard shipping: Estimated delivery within 3-7 business days.
    • Expedited shipping options are available at checkout for faster delivery.
  • International Shipping:
    • International shipping rates are calculated at checkout based on your location and the weight of your order.
    • Delivery times vary by destination and customs processing and may take 10-21 business days or longer.

Free Shipping

We offer free domestic shipping on orders over $100 when you use the code SHIPFREE at checkout. Free shipping applies to USPS Ground Advantage only. Expedited or alternative shipping options are available at checkout but are not included in the free shipping offer.

Customs, Duties & Taxes (International Orders)

  • Customers are responsible for any customs fees, import taxes, or additional charges required by their country.
  • These fees are not included in the shipping charges collected at checkout.

Lost or Delayed Shipments

  • While we strive for timely delivery, delays caused by carriers or customs are beyond our control.
  • If your shipment appears to be lost, please contact us at fauxchenille@gmail.com with your order number. We’ll assist in resolving the issue promptly.

Returns and Exchanges

For information about returns, exchanges, or damaged items, please visit our Return Policy [https://www.fauxchenille.com/policies/refund-policy]

Contact Us

If you have questions about shipping, please reach out to us at fauxchenille@gmail.com or use the contact form on our website.